The BBC "responds" to complaints

I am looking for other examples of responses to complaints regarding the news coverage of the McCanns vs Goncalo Amaral.  If anyone runs across them on forums or blogs, I would very much appreciate a "heads up".

Quotes - Anonymous comments on Joana Morais blog excerpted below - Source:  The McCann's Pastiche Appeal & the "Fluffy Worthless Words" .  (Please read text at Joana's blog):

(Comment #36): Anonymous said... I recently e-mailed the BBC and asked why they did not cover the news story about Sr Amaral having the injunction lifted on his book as this was an important victory for freedom of speech and also considering the discrepancies in the mccanns and their friends statements and their being so uncooperative with the authorities why was this not being investigated and reported on in our newspapers - of course I did not receive a reply
(Comment #73) Anonymous said...I too complained to the BBC about their failure to report the lifting of the ban on Amaral's book and got this complete shit back today:

Thanks for your e-mail to the BBC.

I understand that you are unhappy that there has been no coverage of the lifting of the ban on Goncalo Amaral’s book on the BBC.

Choosing the stories to include in our news reports, online and elsewhere, the order in which they appear and the length of time devoted to them is a subjective matter and one which we know not every viewer and listener will feel we get right every time.

Factors such as whether it is news that has just come in and needs immediate coverage, how unusual the story is and how much national interest there is in the subject matter will all play a part in deciding the level of coverage and where it falls within a bulletin.

Essentially this is a judgement call rather than an exact science but BBC News does appreciate the feedback when viewers and listeners feel we may have overlooked or neglected a story.

Feedback like your own helps to inform the discussion about our programme’s content. The reactions of our audiences are closely studied by programme makers and their senior management to ensure the right judgement is being made about what’s acceptable to the audience in general.

I'd like to assure you that I've registered your complaint on our audience log. This is a daily report of audience feedback that's circulated to many BBC staff, including members of the BBC Executive Board, programme makers, channel controllers and other senior managers.

The audience logs are seen as important documents that can help shape decisions about future programming and content.

Thanks for taking the time to contact us.

Finally, I have attached an invitation from BBC Audience Services' Head of Communications & Complaints, asking you to participate in our customer survey. We would welcome your views on our service.

Kind Regards

Mark Roberts
BBC Complaints
04/11/2010 00:09

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